Goods should be returned
within 14 days of receipt, but please contact us by email
for a Returns Reference Number (RRN) before you
return any goods or items. Goods should not be
returned to us before you have received a Returns Reference Number
as this will result in a delay in processing the exchange or refund.
- Wrong Items Despatched: where the wrong items
or goods have been despatched, we will send the correct goods
to the customer on receipt of the returned goods and will issue
a refund for the return postage (up to a reasonable sum). Where
postage can be expensive (for heavier items), please agree the
return cost with the company prior to despatch. TITAN reserves
the right to refuse to refund excessive postage costs where a
more cost-effective method of delivery is available.
- Wrong Items Ordered by the Customer: where
the customer has ordered the wrong goods, TITAN agrees to accept
these back for exchange or a refund (subject to the conditions
below). In these cases, the customer is liable for the cost of
safe return postage and the postage cost of any replacement goods
(payable prior to despatch). Where a refund is requested, this
shall be for the cost of the goods only.
'As New' Condition for All Returns: all
returned goods must be 'as new', unused and in their original packaging.
Where goods are not returned in this condition, TITAN reserves the
right to refuse a refund or exchange due to the un-saleable condition
(in full or part) of the returned goods.
For the avoidance of doubt, returns or
exchanges can not be given on Protective Eyeglasses as
they are technical, protective safety items. This is to ensure the
highest possible level of safety for all our customers - before
despatch from TITAN, eyeglasses have a "known" history
and are fully safe under BSI standards. Once they have been despatched
to another destination or customer, we can not vouch for their safety
or history and, as such, we would not re-sell any returned items
for obvious reasons. This only applies to Protective Eyeglasses
and for returns or exchanges. Normal customer return options apply
in all other cases and for all other items for sale.
Proof of Postage for Return Goods: in
all cases, please ensure that you obtain a certificate of posting
for all returned parcels. Refunds and exchanges can only be completed
on the safe receipt by TITAN of the items and we can take no responsibility
for occasions when parcels go astray within the postal system. It
will be the responsibility of the customer, as the sender, to follow
this up with Royal Mail.
Refunds: refunds can only be made
to the card or payment method used in the original sale. In all
cases we will not process a refund or send replacement item(s) until
we have received the returned goods. The time taken to effect the
credit into the customer's account will depend upon the customer's
card issuing bank. It may take several working days for the funds
to be credited back. PLEASE NOTE: where refunds
are required to credit or debit cards at the customer's request,
we reserve the option to make a 10% charge to cover the bank charges
levied on TITAN for processing refunds.
Cancellation Policy: you have
a right to cancel your order within 14 days (2 calendar weeks) of
receipt of the order. You must provide TITAN with written notice
of cancellation in a durable medium and you must return the full
order (in the 'as new' condition in which you received them - see
above) at your own cost. Upon receipt of the returned goods, as
above, we will refund your card with the cost of the goods within
30 days of cancellation.